The Topside Attic Insulation West Hollywood Guarantee
We stand behind every attic we seal and insulate in West Hollywood with something you can hold in your hand: a written scope, a written price, and a written warranty, all delivered before anyone lifts a tool. That’s Haven Standard Clause 1, and it’s how we’ve operated since 2016. Our 365-Day Done Right Promise means if the insulation settles unevenly, if a sealed penetration opens up, if the blower-door numbers don’t hold, we come back and make it right. No charge. No argument. No voicemail loop when you call. A live person answers, 24/7, and we schedule the fix.
What’s Covered
- Workmanship for the full year. Our 365-Day Done Right Promise covers every aspect of the installation we performed, from the air sealing of top plates and can lights to the final layer of blown-in cellulose or spray foam, and if anything we did fails within that window, we repair it at our expense.
- Materials from name-brand manufacturers. We source Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber products, which carry their own manufacturer warranties, and we document exactly what was installed so you have that record if you ever need it.
- Complete jobsite cleanup. We leave your West Hollywood home as clean as we found it, and our Documented Photo Record, included on every visit, proves what the space looked like when we finished, not just when we started.
- On-time arrival with named technicians. Under Haven Standard: Arrive on schedule, you get a named technician and a text when they are on the way, because your time matters and waiting around for a four-hour window isn’t how we operate.
- Honest, upfront pricing with no surprises. Written Price Before Any Work Starts means the flat price you approve is the price you pay, period, and we will never ask you to sign off on additional charges after work has begun.
Our Satisfaction Promise
If you’re not satisfied with our work, you call (213) 306-2607 and a live person picks up. We don’t route you through callback queues measured in business days. Wes Okafor or a member of our team will review your Documented Photo Record, compare it to the written scope you received before work started, and schedule a return visit to correct whatever missed the mark. We’ve done this since 2016 across more than 9,000 homes, and the process is straightforward because we document everything. The before-and-after blower-door numbers we publish on every applicable job, that pressurization reading showing how much conditioned air your home was losing before and after, give us both an objective baseline. If the seal doesn’t hold, the numbers tell the story and we fix it. No homeowner in West Hollywood should pay for insulation that doesn’t perform as promised, and under our 365-Day Done Right Promise, you won’t.
Before
AfterLicensed & Insured Backing
A warranty is only as solid as the company behind it. We’re licensed and insured, which means there’s real financial backing if something goes wrong, not just a promise and a handshake. In West Hollywood, where building codes are strict and permit requirements are actively enforced, working with a properly credentialed contractor protects your property value and your liability exposure. Our technicians are background-checked and uniformed, and every job carries our insurance coverage while we’re on your property. Since 2016, we’ve maintained these credentials without interruption because we intend to be here when you need us, whether that’s for your initial installation or a question three years later about what we put in your attic. The Haven Standard requires it, and so do we.
How We Document Every Job
Documentation isn’t an add-on at Topside Attic Insulation West Hollywood. It’s built into every visit. Here’s what you receive:
- Written scope of work before any tools come out, detailing exactly what we’ll seal, what we’ll insulate, and what materials we’ll use.
- Written flat price on that same document, with no hourly rates or open-ended contingencies.
- Written warranty spelling out the 365-Day Done Right Promise in plain language.
- Before-and-after blower-door test results on jobs where air sealing is performed, that pressurization measurement showing in one figure how much air your building envelope was losing before we started and how much tighter it is after.
- Documented Photo Record of the completed work, delivered automatically, not held until you ask.
This is what leaving looks like before we arrive. You know exactly what you’re getting, what it costs, and how we’ll prove it worked.
Free Second Opinion on Any Written Estimate
Bring us a competing quote from another West Hollywood insulation contractor. We’ll read it with you, line by line, and explain what’s being proposed, what’s missing, and whether the scope matches the price. No charge. No pressure to hire us. We started offering this because too many homeowners sign contracts they don’t fully understand, and Haven Standard Clause 1 exists specifically to prevent that. A written price before any work starts isn’t just our policy, it’s the standard we think every contractor should meet.
What “Sealed First, Then Insulated” Means for Your Warranty
Our guarantee has a condition we won’t bend on: we seal first, then insulate, in that order. We’ll never blow insulation over an unsealed attic floor. Air sealing of top plates, can lights, plumbing penetrations, and electrical chases happens before any insulation goes in, because insulation that sits on a leaky surface doesn’t perform and we won’t warranty work done backwards. In West Hollywood’s mix of 1920s Spanish duplexes, 1960s courtyard apartments, and newer construction with complex rooflines, the sealing phase often takes longer than the insulation phase, and that’s fine. The blower-door test proves whether we did it right.
Common Questions About Our Guarantee
What if I notice a problem after the 365 days?
Call us anyway at (213) 306-2607. The 365-Day Done Right Promise covers workmanship failures within that window at no charge, but we’re not going to ignore a legitimate concern just because of a calendar date. We’ll assess what’s happening and give you an honest answer about whether it’s related to our work, manufacturer defect, or normal wear. If it’s ours, we’ll make it right.
Does the guarantee cover manufacturer defects in the insulation itself?
Manufacturer defects in Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, or GreenFiber products are handled through the manufacturer’s warranty process, and we document exactly what was installed so you have that information. Our 365-Day Done Right Promise covers our installation workmanship specifically. If a product fails due to defect, we will help you navigate the manufacturer claim because we know the paperwork and we were there when it went in.
What happens if your crew damages something in my home?
Our insurance covers damage caused by our technicians while on your West Hollywood property, and our background-checked, uniformed crew is trained to work carefully in finished spaces. In nine years and 9,000-plus homes, significant damage has been rare because we treat your home like the expensive asset it is. If something does happen, we don’t debate fault. We fix it.
Can I get the blower-door numbers if I wasn’t home during the test?
Yes. The before-and-after blower-door readings are part of your job documentation and we provide them however you prefer: printed, emailed, or texted. That single pressurization figure, measured in CFM50, tells you exactly how much tighter your building envelope is after our work. Many West Hollywood homeowners keep these records for resale documentation, and we’re happy to re-send them years later if you misplace your copy.
Is the Free Second Opinion really free?
Yes. Bring us any written estimate from a licensed competitor for attic insulation, spray foam, crawl space encapsulation, or any service we offer. We’ll sit down with you, review the scope against the price, and flag anything that looks incomplete or inflated. No obligation to hire us. We offer this because informed homeowners make better decisions, and better decisions lead to fewer warranty claims down the road.
Written by Wes Okafor, Owner at Topside Attic Insulation West Hollywood, serving West Hollywood since 2016.